Refund and Returns Policy

Sloetidye Pet Products – Hassle-Free Return and Exchange Policy

Thank you for choosing Sloetidye Pet Products as your trusted source for high-quality pet products. We are committed to ensuring your satisfaction with every purchase. However, we understand that situations may arise where a return or exchange is necessary. Rest assured, our Return and Exchange Policy is designed to provide you with a seamless and transparent process. Let’s take a closer look at how it works:

1. Contact Our Customer Service:

   • Should you need to initiate a return or exchange, kindly notify our dedicated customer service team at hkhechuang@163.com. Please include your order details and specify the reason for the return or exchange in your email.
   • Our professional and courteous customer service representatives will promptly review your request and guide you through the subsequent steps. We value your time, and our team will work diligently to resolve any issues.

2. Timeframe for Returns and Exchanges:

   • You can request a return or exchange within 30 days from the date of delivery. To qualify, the item must be in unused condition and retain its original packaging.
   • Please note that requests made after the 30-day window may not be eligible for a refund or exchange.

3. Easy Return Process:

   • If your request meets the return or exchange criteria, our customer service team will provide you with a return authorization number and instructions for sending back the item.
   • You will be responsible for covering the shipping costs associated with the return or exchange. However, we are pleased to offer you a hassle-free experience by ensuring that the return process is straightforward and efficient.

4. Refund and Exchange Handling:

   • Once we receive the returned item and inspect its condition, we will promptly process your refund or exchange.
   • For approved returns, we will initiate a refund to your original payment method. Please allow some time for your financial institution to process the refund, as the timeline may vary depending on their policies.

At Sloetidye Pet Products, we take pride in delivering outstanding customer service, and our Return and Exchange Policy is no exception. It is our aim to build a trusting and long-lasting relationship with you, our valued customer. Remember, our dedicated customer service team is always here to assist you with any questions or concerns.

As part of our commitment to transparency and efficiency, we have established a simple and customer-friendly process for returns and exchanges. By adhering to our company’s guidelines, we ensure that your experience with Sloetidye Pet Products is as pleasant as possible.

If you require further assistance or have any questions regarding our Return and Exchange Policy, please do not hesitate to contact us at hkhechuang@163.com. We sincerely appreciate your business and look forward to serving you and your pets with top-notch products and service.